So your pooch's new threads don't fit or they're not your style? No worries! We'll sort it out for you asap.If you're looking for another size or design then we will gladly provide you with a store credit.
We do not offer refunds (sorry) so you can swap for something more suitable. Make sure to get in touch within 14 days!
Received a faulty product? Sometimes 💩 happens. If you receive an item that isn't fit for use then we will provide you with a replacement. You must let us know within 5 business days of receiving the faulty item(s).
Return shipping costs are your responsibility. All returned products must be in original, unworn condition with tags attached. If your items have been worn or you've removed the original tags we reserve the right to refuse a return or exchange.
Please fill out the below form to start the return/ exchange process. We will provide you with all the details to return your goods and we'll let you know once we've received your package back. Give us a few days once we've confirmed your return to organise an exchange or issue your store credit, we usually do this straight away though (because we're that good). It's probably a good idea to send back your item(s) with tracking so it doesn't get lost. But it's totally up to you.
Our store credits are given to you in an e-gift card, so you can spend on whatever you like, whenever you like!
‼️ All sale/ clearance items are not eligible for return or exchange.
‼️ All bandanas are final sale.
Cancellation of Orders
TUKKO. may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Once your order has been placed, unfortunately we do not cancel/refund orders. If you need to make changes to your order, contact us ASAP and we'll see what we can do before your order has been dispatched.
Our Guarantee:
TUKKO. products are made from high quality and durable materials, however they are not indestructible. We guarantee our accessories and pet products at the time of purchase against any defects. If you have experienced a problem with any of our products, please send an email to us at sale@shoptukko.com with details and a photo of the issue.
Please ensure that you inspect all items for wear prior to use.
We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.
